Frequently Asked Questions
Welcome to the LegitSMS help center. Here you’ll find answers to all your questions about using our service, from getting your first virtual phone number for SMS to troubleshooting common issues. Our goal is to make SMS verification simple, secure, and accessible for everyone. If you can’t find the answer you’re looking for, feel free to contact our support team.
What is a virtual phone number?
A virtual phone number is a real phone number that is not tied to a specific physical device or SIM card. It operates over the internet, allowing you to receive SMS messages online through a dashboard, like the one we provide at LegitSMS. It’s the perfect tool for keeping your personal phone number private during online registrations.
What is a non-VoIP number and why is it better?
A non-VoIP number is a real mobile number associated with a physical SIM card. This makes it far more trustworthy than a VoIP (Voice over IP) number, which is generated by an application. Many popular websites and apps like Google and WhatsApp block VoIP numbers for verification. Using our non-VoIP numbers dramatically increases your chances of successfully receiving a verification code.
How does SMS verification work with a virtual number?
The process is simple. You purchase a virtual number from our platform for a specific service. You then enter this number into the app or website you’re registering on. The platform sends an SMS to that number, and we instantly capture it and display the message for you on your LegitSMS dashboard.
Is it legal to use a virtual number for verification?
Yes, it is perfectly legal to use a virtual phone number to receive SMS and for account verification purposes. It is a standard practice for protecting user privacy and for managing multiple accounts for business or marketing.
What’s the difference between a temporary number and a dedicated virtual number?
A temporary or disposable number is often public and used by many people, making it insecure and unreliable. A dedicated virtual number from LegitSMS is provided to you privately for your transaction, ensuring that only you receive the code for your specific verification.
Can I receive calls on these numbers?
Our service is specialized for receiving SMS messages only. We do not support voice calls on our virtual numbers for now. The feature will be added soon.
Which countries can I get a number from?
We offer virtual numbers from over 170 countries across the globe. You can browse our full country list when you select a service on our platform, giving you a massive range of options to choose from.
How to get a verification code from any website?
Getting a verification code is easy with LegitSMS. 1. Sign up and add funds to your account. 2. Select the service (e.g., Google, Facebook) and choose the country you need to verify. 3. Our platform provides you with a private virtual number. 4. Enter this number on the website or app. 5. The SMS verification code will appear on your LegitSMS dashboard within seconds.
How do I use your service to receive an SMS?
Once you’ve purchased a number for a specific service, you simply wait on the LegitSMS page. The incoming SMS message containing your verification code will automatically appear on your dashboard. There’s no need to refresh the page.
Step-by-step guide to buying a number on LegitSMS.
1. Register for a free account. 2. Add Funds using one of our secure payment methods. 3. On the main dashboard, Select a Service from the dropdown list. 4. Select the Country you wish to verify. It’s that simple!
How to check my SMS messages on your platform?
All your SMS messages are displayed clearly on your Active Page dashboard immediately after they are received. You can see the full text, and the time it was received.
How long is the number valid for?
Each number is valid and can last up to months or years, which is more than enough time.Â
How to use the “Top 10 Countries” feature?
For many popular services, we provide a “Top 10 Countries” list. This shows you the 10 countries that have the highest SMS success rate for that specific service. Choosing a number from this list significantly increases your chances of a successful verification on the first try.
Can I reuse the same number for a different service?
No. For security and reliability, each number purchase is tied to a single service verification you choose. If you need to verify a different service, you would need to get a new number, even if it’s from the same country.
How to get an SMS verification code without a mobile phone?
LegitSMS is the perfect solution for this. Our platform allows you to receive SMS codes entirely online through your web browser, meaning you don’t need a physical mobile phone or SIM card at all.
How to get a virtual number for WhatsApp verification?
Simply select Whatsapp your desired country from our country list. We provide high-quality non-VoIP numbers that are ideal for WhatsApp registration and have a high success rate.
Can I use your number for Telegram registration?
Yes, absolutely. Telegram is one of the many services we support. Select ‘Telegram’ from the service list to get a number that is compatible with their verification process.
Virtual number for Google account verification.
We provide working numbers for creating and verifying Google / Gmail accounts. Due to Google’s strong security, we highly recommend using our “Top 10 Countries” feature to select a number with a proven success rate.
Bypass Facebook SMS verification.
Our virtual numbers are perfect for bypassing Facebook’s SMS verification, whether you’re creating a new account or verifying an existing one while protecting your personal phone number.
Receive Tinder verification code online.
Yes, you can use our numbers to receive a Tinder verification code online. This helps you keep your dating profile separate from your personal phone number.
Virtual number for Instagram account.
We support Instagram verification. Choose a number from our extensive country list to create or verify your Instagram account securely.
OpenAI / ChatGPT phone verification number.
Yes, we offer numbers that work with OpenAI for services like ChatGPT. This is a very popular service, so we recommend checking the “Top 10” list for the best results.
How to create a new social media account without a real phone number?
Our service is the answer. By using one of our private virtual numbers, you can sign up for any social media platform without ever having to disclose your real phone number.
How much does a virtual number cost?
Prices vary depending on the country and the popularity of the service, but they start from as low as $0.20 per successful verification. You can see the exact price for each option before you purchase.
How does the “pay per successful SMS” model work?
Our fair pricing model is simple: you are only charged when you successfully receive an SMS. If a code doesn’t arrive for any reason, the funds reserved for that purchase are automatically returned to your account balance. It’s 100% risk-free.
What happens if I don’t receive the SMS code? Am I charged?
You are never charged if you do not receive an SMS. The transaction will time out, and the money will be instantly credited back to your LegitSMS wallet. If you did not receive SMS, cancel the number and generate another one, you might try 2-3 different numbers.
What payment methods do you accept?
We accept a variety of secure payment methods, including cryptocurrencies, bank cards and other popular online payment processors. You can see the full list on our ‘Deposit page.
Do you offer discounts for buying phone numbers in bulk?
While we don’t offer direct discounts, our platform is built for bulk users. Our low starting prices and high-volume capacity make our service extremely cost-effective for users who need to buy many numbers.
Are there any hidden fees?
No. The price you see is the price you pay for a successful verification. There are no monthly subscriptions, setup fees, or any other hidden charges.
How do I add funds to my LegitSMS account?
Simply navigate to the ‘Deposit’ page section in your dashboard. Choose your preferred payment method and follow the on-screen instructions to top up your account balance.
Is using a virtual number safe?
Yes, it’s a very safe practice. It protects your real identity by preventing your personal phone number from being linked to online accounts, which helps reduce spam and protect you from data breaches.
Will my privacy be protected?
Absolutely. Protecting your privacy is the primary reason our service exists. We require minimal information for registration, and using our numbers ensures your personal phone number remains private.
Is the phone number I use private to me?
Yes. When you request a number for a verification, it is assigned exclusively to you for a set period. No one else can see or use the SMS code sent to that number during your session.
Do you store my personal information?
We store only your account login information (email) and your transaction history. We do not have access to or store any data related to how you use the verified accounts.
Can someone else use the same number I used?
After a number has been assisgned to you, we do not assign same number to another user. However, the same number can be issue to another user for different service verification, this does not pose a security risk to your already verified account.
Why am I not receiving the SMS code?
This can happen for a few reasons, such as the location of the user and country number he selected, VPN/proxy, or slow network. We strongly recommend to cancel and try 2-3 different numbers. Also we recommend using our ‘Top 10 Countries’ feature for the best results. If a number fails, you can simply cancel the request (you won’t be charged) and try a number from a different country.
What to do if a number doesn’t work for a specific service?
The best course of action is to cancel the request and try another number, preferably from a different country suggested in our “Top 10” list. Since you are not charged for failed attempts, you can try different options risk-free.
The service I want isn’t listed, what do I do?
We are constantly updating our list of supported services. If a service is not listed, you can try using the ‘Any’ from the service list. You can also contact our support to request that we add the service.
My payment failed, what should I do?
Please double-check your payment information and try again. If the issue persists, please contact our customer support with the transaction details, and we will be happy to assist you.
How can I contact customer support?
You can reach our support team through the ‘Contact Us‘ page on our website or by opening a support ticket directly from your user dashboard. We’re here to help!